Shipping Policy

Last Updated: June 8, 2026

At Heads Up Tobacco Accessories, we are committed to getting your order to you safely, accurately, and as quickly as possible. We partner with USPS, UPS, and FedEx for domestic deliveries and trusted international carriers for orders shipped outside the United States. Please read this policy in full before placing your order so you have a clear understanding of our processing times, shipping rates, delivery estimates, and your responsibilities as a customer.

If you have any questions about your shipment, our customer support team is available Monday through Friday, 9:00 AM – 7:00 PM Mountain Time (MT), at support@headsuptobacco.com or +1 (406) 257-0091.

1. Order Processing & Fulfillment

All orders go through a fulfillment process before being handed to a carrier. Please factor this time into your expected delivery window.

Processing Time: Please allow 1–3 business days for our team to verify, inspect, package, and prepare your order for shipment. Processing time is separate from and in addition to the transit time shown at checkout.
Order Cut-Off Time: Orders placed before 5:00 PM Mountain Time (MT) on a business day will begin processing that same day. Orders placed after 5:00 PM MT, on weekends, or on U.S. public holidays will begin processing on the next business day.
Operating Days: Monday through Friday, excluding U.S. federal public holidays.
Business Hours: 9:00 AM – 7:00 PM Mountain Time (MT).
Order Confirmation: You will receive an order confirmation email immediately after placing your order. This confirms receipt of your order but does not indicate that the order has shipped. A separate shipping confirmation email with tracking details will be sent once your order has been dispatched.

Note: All delivery timeframes displayed on our website and at checkout are estimates only and are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather conditions, peak shipping seasons, customs processing (for international orders), and other factors outside our direct control.

2. Domestic Shipping Rates & Delivery Estimates (United States)

We offer transparent, flat-rate shipping for all orders delivered within the contiguous United States (48 states). Shipping rates and estimated transit times are as follows:

Shipping Method	Order Value	Shipping Cost	Estimated Transit Time
Standard Shipping	Under $99.00	$6.99	5–10 Business Days
Free Standard Shipping	$99.00 and above	FREE	5–10 Business Days

Transit time begins after the 1–3 business day processing period has been completed. For example, an order placed on Monday and processed within 2 business days would enter transit on Wednesday, with an estimated delivery of 5–10 business days from that date.

Free Shipping Threshold: Orders with a subtotal of $99.00 or more (before taxes and after any applicable discounts) qualify for free standard shipping within the United States. This threshold applies to the order subtotal, not the total including taxes or fees.

3. International Shipping

We ship to many international destinations. International shipping rates and estimated delivery times are calculated at checkout based on your delivery country, package dimensions, and weight.

Estimated Transit Time: 10–20 business days from the date of shipment, depending on the destination country and local customs processing times. This is an estimate only and is not guaranteed.
Shipping Carriers: International orders are shipped via DHL Express, USPS International, and other trusted regional delivery partners.
Tracking Visibility: A tracking number will be provided for all international shipments. Please note that tracking visibility may be limited once the package is transferred to a local delivery partner in your country.
Customs & Import Duties: Any import taxes, customs duties, VAT, or other destination-related charges imposed by your country’s customs authority are the sole responsibility of the recipient. These charges are not included in our shipping rates and are not collected by Heads Up Tobacco Accessories at checkout. We recommend contacting your local customs office for an estimate of applicable fees before placing your order.
Customs Delays: International orders may be subject to customs inspection, which can add additional time to the delivery estimate. Heads Up Tobacco Accessories is not responsible for delays caused by customs processing.
Restricted Destinations: Some products may not be eligible for international shipment due to local import regulations. If we are unable to ship your order to your country, we will notify you promptly and issue a full refund.

4. Shipping Carriers

We work with established, trusted shipping partners to ensure your order is delivered safely and efficiently. The carrier used for your order will depend on your delivery destination, package size, and availability at the time of fulfillment.

Domestic (United States):

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

International:

DHL Express
USPS International
Regional and local delivery partners (varies by destination country)

Heads Up Tobacco Accessories reserves the right to select the most appropriate carrier for each shipment at our discretion to ensure reliable and cost-effective delivery.

5. Shipment Origin

All orders are fulfilled from our primary location in Kalispell, Montana, United States. In some cases, orders may be dispatched from fulfillment partners to improve delivery speed and efficiency, depending on product availability and your delivery destination. Regardless of the fulfillment origin, all orders are subject to the same processing times and shipping standards described in this policy.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing the following information:

Your tracking number
The name of the carrier handling your shipment
An estimated delivery date
A direct link to track your package on the carrier’s website

You can track your order at any time using the tracking number provided and the carrier’s official tracking portal. If you have not received a shipping confirmation email within 5 business days of placing your order, please check your spam or junk folder before contacting us.

7. Shipping Restrictions

Single Shipping Address: Each order may only be shipped to one delivery address. If you need items sent to multiple addresses, please place separate orders.
PO Boxes: We can ship to PO Boxes within the United States, primarily via USPS. Please note that expedited shipping options may not be available for PO Box addresses.
APO/FPO/DPO Military Addresses: We support delivery to U.S. military addresses (APO, FPO, DPO) via USPS where available. Delivery times to military addresses may be longer than standard estimates. Not all products may be eligible for delivery to military addresses.
Address Changes After Order Placement: If you need to update your shipping address after placing an order, please contact us immediately at support@headsuptobacco.com. We will do our best to accommodate address changes, but we cannot guarantee changes can be made once an order has entered the fulfillment stage.

8. Address Accuracy & Customer Responsibility

Please carefully verify your shipping address before completing your purchase. Your shipping address must include all of the following:

Recipient’s full name
Full street address, including apartment, suite, or unit number if applicable
City
State / Province / Region
ZIP code / Postal code
Country
Phone number (used by carriers for delivery coordination only)

Heads Up Tobacco Accessories is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect, incomplete, or illegible shipping address provided at checkout. If a package is returned to us due to an undeliverable address, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-shipment. If you choose not to have the order re-shipped, a refund will be issued for the product cost only; original shipping fees are non-refundable.

9. Delays & Delivery Issues

While we make every effort to fulfill and dispatch orders within the stated processing times, delivery delays may occasionally occur due to circumstances beyond our direct control. These may include, but are not limited to:

Severe weather events or natural disasters
Carrier operational delays or service disruptions
Customs inspections or import processing delays (international orders)
High shipping volumes during peak seasons (e.g., holidays)
Incorrect or incomplete shipping information provided at checkout
U.S. federal or local public holidays
Force majeure events

In the event of a significant delay, we will make reasonable efforts to notify you via email. Carrier delays are outside our direct control, and delivery estimates should not be treated as guaranteed delivery dates.

If your domestic order has not arrived within 20 business days after the shipment date, or your international order has not arrived within 30 business days after the shipment date, please contact our support team immediately so we can investigate and assist you.

10. Taxes, Duties & VAT

Domestic Orders (United States): Applicable sales tax will be calculated and displayed at checkout based on your delivery address and current state and local tax regulations.
International Orders: The prices shown on our website and at checkout do not include import duties, customs taxes, VAT, or any other destination-country charges unless explicitly stated. These fees are determined by your country’s customs authority and are the sole responsibility of the recipient. Heads Up Tobacco Accessories does not collect or remit these charges on your behalf.
Refused Shipments: If a package is refused at customs or returned to us due to unpaid duties or taxes, we will refund the product cost only upon receipt of the returned item. Original shipping fees and any return shipping costs incurred will not be refunded.

11. Damaged or Defective Items Upon Arrival

If your package arrives visibly damaged or your item is defective upon delivery, please follow these steps immediately:

Document the Damage: Before opening or using the item, take clear photographs of the outer packaging (including any damage to the box or wrapping) and the item itself.
Contact Us Within 48 Hours: Email support@headsuptobacco.com or call +1 (406) 257-0091 with your order number, a description of the damage, and the photographs you have taken. Contacting us within 48 hours of delivery is essential for us to file a carrier claim on your behalf.
Retain All Packaging: Do not discard the original packaging, packing materials, or any carrier labels until the issue has been fully resolved. These may be required for a carrier insurance claim.
Resolution: Once we have reviewed your claim, we will work with you to arrange a replacement shipment or issue a full refund, at our discretion and subject to carrier claim outcomes.

Please refer to our Refund and Returns Policy for full details on how damaged or defective items are handled.

12. Lost Packages

If your tracking information shows your package as delivered but you have not received it, please take the following steps:

Check with neighbors, building management, or a secure parcel location near your delivery address.
Contact your local post office or carrier facility with your tracking number.
If the package still cannot be located, contact us at support@headsuptobacco.com within 7 calendar days of the marked delivery date. We will open a carrier investigation on your behalf.

Please note that carrier investigations may take 5–10 business days to complete. Heads Up Tobacco Accessories will work with you to reach a resolution, which may include a replacement or refund, subject to the outcome of the carrier investigation.

13. Shipping Support & Contact Information

If you have any questions about your shipment, need to update your address, or require assistance with a delivery issue, please contact our customer support team:

Email: support@headsuptobacco.com
Phone: +1 (406) 257-0091
Support Hours: Monday – Friday, 9:00 AM – 7:00 PM Mountain Time (MT)
Response Time: We aim to respond to all inquiries within 1–2 business days.
Old Business Address: 2680 US Highway 2 E, Kalispell, MT 59901, United States
New Business Address: 1212 U.S. Hwy 2 E, Kalispell, MT 59901, United States
Trading Name: Heads Up Tobacco Accessories
Legal Name: SENSKE CPAP SUPPLY INCORPORATED
Registered Office Address: 3002 E BRIDGEPORT AVE, SPOKANE, WA 99207-5708, United States