Order Cancellation Policy

Last Updated: June 8, 2026

At Heads Up Tobacco Accessories, we curate rare, one-of-a-kind vintage pieces. Because these items are unique, we process orders rapidly to secure your find and prepare it for shipment. Please review our cancellation guidelines below.

1. The 12-Hour Cancellation Window

We offer a 12-hour cancellation window from the moment your purchase is completed. Within this timeframe, you may cancel your order for a full refund without any penalty.

Once this 12-hour window expires, your order enters our final inspection and fulfillment stage and cannot be canceled. After this point, if you no longer wish to keep the item, please refer to our Returns & Refunds Policy upon receiving your package.

2. How to Request a Cancellation

To ensure your request is processed before fulfillment, please contact us immediately via email:

Email: support@headsuptobacco.com
Subject Line: Cancellation Request – [Your Order Number]

*Please include your order number and the email address used for the purchase to expedite the process.

3. Order Modifications

If you need to update your shipping address or remove an item, please reach out within the same 12-hour window. While we strive to accommodate modifications, they are not guaranteed once our fulfillment team has begun preparing your vintage piece.

4. Cancellations by Heads Up Tobacco Accessories

Rarely, we may be forced to cancel an order due to:

Item found unfit for sale during final quality inspection.
Inventory discrepancies for one-of-a-kind items.
Suspected fraudulent activity.

In these cases, you will be notified immediately via email, and a 100% refund will be issued to your original payment method.

5. Refund Processing for Cancellations

Approved cancellations are refunded back to the original payment method:

Internal Processing: 24–48 hours upon approval.
Bank Processing: Typically 3–7 business days, depending on your financial institution’s policies.

6. Contact & Business Information

Questions? We’re happy to assist!

Email: support@headsuptobacco.com
Phone: +1 (406) 257-0091
Support Hours: Monday – Friday, 9:00 AM – 7:00 PM Mountain Time (MT)
Response Time: We aim to respond to all inquiries within 1–2 business days.
Old Business Address: 2680 US Highway 2 E, Kalispell, MT 59901, United States
New Business Address: 1212 U.S. Hwy 2 E, Kalispell, MT 59901, United States
Trading Name: Heads Up Tobacco Accessories
Legal Name: SENSKE CPAP SUPPLY INCORPORATED
Registered Office Address: 3002 E BRIDGEPORT AVE, SPOKANE, WA 99207-5708, United States